感謝祭バンドルの不具合:解消

e4Rv6THH_400x400.jpgブライアン・ローズ
2020/11/27 04:23
確認したところ、0 CMUのバンドルは入手しているようだが、そのバンドルにはハイパーキューブは附属していない。あくまで5000 CMUで購入するバンドルの問題だ。そのバンドルであれば最大レベル8となる25基のハイパーキューブとパワーキューブとが格納されるはずだ。なお、昨日はおよそ80分間にわたって5000 CMUのバンドルでストア上とアニメーション上は25基のハイパーキューブが表示されているにも関わらずアイテム付与できていない問題があったが、その後の新規購入では修正されているよ。

e4Rv6THH_400x400.jpgブライアン・ローズ
2020/12/01 16:55
ハイパーキューブが付与されていなかった80分間に購入していた全てのエージェントに対して感謝祭バンドル(5000 CMU)の再付与を終え、対象エージェントのインベントリには25基のハイパーキューブと25基のパワーキューブとが追加された。この対応にはフォーラムでの報告を行っていないエージェントも含まれている。皆さんのご理解とご協力に心より感謝するよ。

NianticBrian
2020/11/27 02:00(Forum)
It's Festive Fall Celebration Sale at the Store! - Discussion
@burinoko it looks like you claimed the 0 CMU bundle, which doesn't include Hypercubes. The 5,000 CMU paid bundle does. Are you possibly reporting this for another Agent codename?
2020/11/27 04:23(Forum)
@blueaquamarine I see that you claimed the 0 CMU bundle, but the 0 CMU bundle does not come with Hypercubes. What Agents are reporting here is that they purchased the 5,000 CMU bundle, which should have included 25 Hypercubes and 25 Power Cubes at your Agent Level (up to L8).
For approx 80 minutes yesterday, the 5,000 CMU bundle showed the 25 Hypercubes in the Store and in the redemption animation but failed to grant the items. This has now been fixed for new purchases going forward.
2020/11/27 07:51(Forum)
@CyberCoastie @azazzlenic your purchases should be fixed, and 25 Hypercubes and 25 Power Cubes should now be in your inventory, thank you.
2020/11/27 08:26(Forum)
@HoYoung @ooooSHINoooo your purchases should be fixed, and 25 Hypercubes and 25 Power Cubes should now be in your inventories, thank you.
2020/11/29 06:44(Forum)
@JRago I do see that you purchased the 5,000 CMU bundle, but you did so after the 80-minute window when the item wasn't working correctly, and I also see that 25 Hypercubes and 25 Power Cubes were granted to your inventory on Thurs, 11/26.
2020/11/29 06:48(Forum)
@SimonTuffGuy @Zackaryah your purchases should now be fixed, with 25 Hypercubes and 25 Power Cubes added to your inventory, thank you.
2020/11/30 06:40(Forum)
@oscarc1 It looks like @MikeGurry claimed the 0 CMU bundle, which does not include Hypercubes. They did not purchase the 5,000 CMU bundle, which includes 25 Hypercubes and 25 Power Cubes.
@Hosette our team is on Thanksgiving holiday until Monday PST, but I wanted to jump in and fix what I could in the meantime.
2020/12/01 16:55(Forum)
We finished granting the Festive Feast Bundle (5,000 CMU) to all Agents who purchased it during the 80-minute window when the Hypercubes failed to grant, and have added 25 Hypercubes and 25 Power Cubes to these Agents' inventories. This includes Agents who did not already reply to this forum thread. Thank you for your patience and understanding.