アップグレード遅延問題:進捗(6)

http://ingress.lycaeum.net/assets_c/2018/09/r2kYuN5e_400x400-thumb-50xauto-16212.jpgNianticCasey-ING
2020/03/24 06:48
約束していた進捗報告が行えず申し訳ありません。良くないことですね。情報を追跡のうえ、ウエイフェアラー・フォーラムとイングレス・フォーラムとへ投稿されるようにします。

http://ingress.lycaeum.net/assets_c/2018/09/r2kYuN5e_400x400-thumb-50xauto-16212.jpgNianticPooja
2020/03/26 10:32
お待ちいただき、ありがとうございます。先週お伝えしたことに加え、アップグレード機能に影響を及ぼしていることをご紹介します。

  • 不適切な単語として誤って扱われた推薦:手動で審査した候補の99%は不適切な表現や特定のゲームに固有の用語が使用されていたものであり、推薦でこういった用語が含まれている場合にはこういったフラグが付与されることで審査待ちから削除されてしまうため、遅延が想定されます。そういったことを避けるため次の対応をお勧めします。この問題の影響を受ける可能性があるアップグレードは、その候補を編集することで問題に対処してください。候補が審査段階へ進んでいない限りは推薦文を編集することができます。推薦の管理方法についてはこちらをご覧ください。新たな候補を推薦するときにもタイトルや説明文、補足説明にURLや絵文字、特定のゲームに固有の用語(例:ジムに最適です)は用いないようにしてください。そうすることで遅延を回避し、対象候補のアップグレードが確保されるでしょう。
  • 不正使用として誤って扱われた推薦:推薦候補が不正使用と扱われた場合にはその推薦のみならず提出した方々の履歴を広範に調査されるため審査に時間を要します。確認された不正使用の重大性や量にもとづきアカウントに対して処分が行われます。誤って不正使用との指摘があった場合には、その報告者に対して警告若しくはウエイフェアラーの使用を一時停止する処分が科される場合もあります。
  • その他の問題:その国や地域における審査担当者数が原因でアップグレードが審査待ちになっている場合もありますし、ハイパフォーマンスの審査担当者からの投票数が不十分な場合もあります。審査担当者による審査の質を向上させていくことに加え、こうした地域での審査も迅速に追跡していきたいと思います。

今後の更新はウエイフェアラー・フォーラムにあるこちらのスレッドでお伝えしていきます。

AgentB0ss-ING
2020/03/21 11:37(Forum)
[Known Issue] Delays in Upgrades
@NianticCasey-ING what happened to the promised update today for the upgrade issue?

Gendgi
2020/03/22 01:42(Forum)
[Known Issue] Delays in Upgrades
Will there be an update today?
@NianticCasey-ING it looks like an update was forgotten. It feels like traction was finally happening. We've been waiting months, so even missing a day feels like another setback.

NianticCasey-ING
2020/03/24 06:48(Forum)
[Known Issue] Delays in Upgrades
@Gendgi @AgentB0ss-ING: sorry that the promised update didn't come through. That's not ok.

I'm going to chase that information down and make sure that it gets posted here (and in the Ingress forum).

NianticPooja
2020/03/26 10:32(Forum)
Update on Wayfarer Upgrade Delays
Hi Everyone,

Thanks for your patience. Adding on to what @NianticCasey shared last week, here's are some of the things affecting Upgrades:

  • Nominations tagged for bad words: 99% of the candidates manually reviewed were correctly flagged for the use of inappropriate words or game-specific terms. Note that if your nomination includes these terms, you may expect a delay since these are flagged for review and removed from the main queue. We recommend the following:
  1. If you have an upgrade that may be affected by this issue, please edit the nomination to fix these issues. You will be able to edit the text as long as the candidate isn't in the voting stage. More information on nomination management can be found here: https://wayfarer.nianticlabs.com/help#nomination-management
  2. When nominating new candidates, avoid using URLs, emojis, or game-specific terms (will be great as a gym etc.) in the title/description/supporting text. This will help you avoid delays and save your Upgrades for eligible candidates.
  • Wayfarer Abuse: Candidates tagged for abuse go through an extensive review of not just the candidate flagged but the overall history of the submitter. As a result, these cases may take longer to review. Action will be taken on the account based on the severity and volume of abuse detected. In cases of incorrectly flagged candidates, the reporters may receive a warning or be suspended from Wayfarer.
  • Other Issues: Some Upgrades may be still pending review due to the number of reviewers in the country or due to insufficient number of votes from high-performing reviewers. In addition to working on helping the reviewers improve the quality of their reviews, we are also fast tracking the review of nominations in these locations.

Future updates will be posted in this thread in the Wayfarer Community: https://community.wayfarer.nianticlabs.com/discussion/7/known-issue-delays-in-upgrades

NIAPooja
2020/03/26 10:33(Forum)
[Known Issue] Delays in Upgrades
Adding on to what @NianticCasey shared last week, here's are some of the things affecting Upgrades:

  • Nominations tagged for bad words: 99% of the candidates manually reviewed were correctly flagged for the use of inappropriate words or game-specific terms. Note that if your nomination includes these terms, you may expect a delay since these are flagged for review and removed from the main queue. We recommend the following:
  1. If you have an upgrade that may be affected by this issue, please edit the nomination to fix these issues. You will be able to edit the text as long as the candidate isn't in the voting stage. More information on nomination management can be found here: https://wayfarer.nianticlabs.com/help#nomination-management
  2. When nominating new candidates, avoid using URLs, emojis, or game-specific terms (will be great as a gym etc.) in the title/description/supporting text. This will help you avoid delays and save your Upgrades for eligible candidates.
  • Wayfarer Abuse: Candidates tagged for abuse go through an extensive review of not just the candidate flagged but the overall history of the submitter. As a result, these cases may take longer to review. Action will be taken on the account based on the severity and volume of abuse detected. In cases of incorrectly flagged candidates, the reporters may receive a warning or be suspended from Wayfarer.
  • Other Issues: Some Upgrades may be still pending review due to the number of reviewers in the country or due to insufficient number of votes from high-performing reviewers. In addition to working on helping the reviewers improve the quality of their reviews, we are also fast tracking the review of nominations in these locations.
 

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