Lets talk Prime Functionality
So lets chat. Hopefully you (Niantic) and myself, and whatever agent stumbles upon this.
I'm a vocal person when things could be better and I just experienced a situation that should not happen. It never happened in the history of my experience with Scanner v1.0 (Redacted) and can entirely make or break an experience for an Ingress user.
I went on a journey, along with a bunch of other agents located in various parts of the United States. We were working together for something amazing. My journey was in the warmth, but swampy while others were traversing through snow and freezing temperatures.
I stayed quiet on the Intel map traversing to my destination through mud and flooded trails.
These pictures I'm attaching to prove there is a human behind every scanner. This journey wasn't preferred, but with a common goal in mind - I must continue.
I arrive at my destination way too early, so I sit and relax. I check on messages and enjoy a little swim. Time is almost here and it is time for my action. I claim a portal and throw down some mods. I see my target show up and fire the link! "Crossing link detected." :(
Oops. I went too early, but not to worry. The blocking link was cleared a minute later. Now I'm up again with a crowd of people watching. Link Established! However, I don't get the 313 AP gain. I ask others to confirm my link and they don't see it. I quickly try again - same thing :(
The group is asking me to restart my app, then my phone, then to capsule all my keys, then to throw a smaller link, then try a different portal. Great suggestions from a group of anxious people, but I'm not a novice to this game. I know how to throw some links when the pressure is on.
The clear arena won't last long, we are against the clock here and my game is refusing to cooperate. Agents are convinced there is a blocker I'm not seeing, but once a real blocker goes up - my device responds with the familiar "Crossing link" message.
So I can't throw a link. I'm 45 minutes early to checkpoint though, maybe it will fix itself. Long story short - it doesn't. It takes 1 hour and 4 minutes from my initial attempt to throw my intended link, requiring a cat and mouse game of "blocker" killing. Even though the lane was clear for probably 45 minutes of the delay.
When operations are planned down to the minute, you are probably aware that an hour plus diversion from the plan is a game killer. Things did not succeed as planned, and you best believe Niantic that I am very weary to attempt anything again with all the effort required to get blocked by something out of my control.
I thought I was alone in this issue, but others in this same journey reported stories that matched mine.
"It said Link Established, but I don't see it on my scanner"
"I see it on Intel, but not on scanner"
"I didn't get any AP"
"My account is **cked, but my wife didn't have an issue"
We were doomed from the beginning, but not from healthy competition, but from an application that can't seem to work at the most required moments. Was this a server issue? Is this a Prime issue? Is this a me issue?
I don't even know what to say here. We have accounts that transcend time and space flying between anchors and killing everything in their path. We report and utilize new Trusted Reporter systems, but the accounts stay alive from our point of view of checking profiles. They aren't affected to the eyes of the agents who care, they just continue destruction until one day they show up banned.
On the flip side, an agent can walk a flooded trail path which they've walked many times and even Ingress`d with many times over the course of years, but can get stopped by what I can only assume is some faulty anti-cheat behavior that seems to only get in the away of the legit agent.
I'm willing to help you Niantic get to the bottom of this, but it is absolutely horrendous and a slap in the face of the work of many to have the 2nd iteration of this game get in the way of success. Please please, I only want to fight the opponent - not also my scanner.
If you want to debug things, my account between 315pm EST -> 416pm EST on Dec 1, 2019.
@NianticBrian #Ingress #GooglePlusHashtag
Lets talk Prime Functionality
@iBotPeaches thank you for reporting this; we're investigating the issue you're seeing specifically when attempting to cast long links (several hundred km).
For short links, if the app doesn't allow you to cast a short link after an initial unsuccessful attempt, restarting the app might help. However, it won't help in this specific scenario with long links.